Mail-order and online retail is growing and growing. The coronavirus pandemic has further intensified the existing trend. Klatt Fördertechnik GmbH in Neumarkt, Austria, which has been part of the HÖRMANN Group for two years, is benefiting from this parcel boom: around 70% of its turnover already comes from parcel handling systems. "We are increasingly being forced to turn down orders," regrets Peter Klatt, Managing Director of Klatt Fördertechnik GmbH. "That's why we are increasingly looking for skilled workers and investing in new, modern production halls."

He cites customization instead of mass production and very broad industry experience, which prominent customers such as Amazon and the French postal service also rely on, as reasons for the company's success.